Andreas Grosskinsky

Andreas Grosskinsky and his team at Destination Asia Indonesia are passionate about both customer satisfaction and building long-lasting, mutually beneficial relationships across the industry. They aim to inspire through unique experiences and develop strong ties between the DMC, agent and guest while also collaborating with competitors to share problems and overcome challenges. With a head office based in Bali, Andreas is an expert in planning for crisis management – from staff training and ground operations to reporting and communications – and has a unique insight into best practice on the subject.

MANAGING THE FALLOUT: Responding to Natural and Political Crises

The rise in global crises presents a significant challenge to the travel industry, particularly in some emerging destinations. So how can companies respond to natural and political disasters while working alongside governments to provide efficient responses that protect people and businesses? This panel session will look at the role of hotels and DMCs as well as what you need to do from an insurance perspective: from having the right coverage to working with appropriate organisations. You’ll leave with a fuller understanding of the value of preparation, relationships and how to cultivate those relationships so that your people are ready, aware and available to act when needed.