In a crowded market where DMCs, destinations and property owners are constantly being disintermediated, how do you create difference and distinctiveness for your offering? Tapping in to his extensive experience in helping businesses grow and win consumers around the world, Andy Lark’s talk will look at how your brand can use rapidly evolving technology to create new offerings and orchestrate unmatchable experiences. Taking a long-term view, he will also probe what market shifts and prevailing trends are most likely to reshape your business – helping you to adapt to succeed now and in the future.